How we collect, use, and protect your personal information
Last Updated: April 13, 2026
Elite Recovery ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our solar contract cancellation consulting services.
Personal Information: When you contact us, request a consultation, or become a client, we may collect your name, email address, phone number, mailing address, and details about your solar contract and financing arrangements.
Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through cookies and similar tracking technologies.
Communications: We retain records of your communications with us, including emails, phone calls, and form submissions, to provide and improve our Services.
We use the information we collect to provide, maintain, and improve our Services; to process and manage your case; to communicate with you about your case, our Services, and updates; to respond to your inquiries and provide customer support; to comply with legal obligations; and to protect our rights, your safety, and the safety of others.
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential. We may also disclose your information when required by law, to enforce our Terms of Service, or to protect the rights, property, or safety of Elite Recovery, our clients, or others.
In the course of advocating on your behalf, we may need to share relevant case information with your solar provider, financing company, or regulatory agencies. We will only do so with your authorization and as necessary to pursue your case.
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy policies of any third-party websites you visit.
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information; to opt out of certain data processing activities; and to withdraw your consent at any time. To exercise any of these rights, please contact us at the information provided below.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Case-related information is retained for a minimum of seven years following case closure, in accordance with applicable record-keeping requirements.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it promptly.
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at info@helpcancelsolar.com.
Elite Recovery
North Salt Lake, UT